Product Design and UX for Medical

We design healthcare UX for doctors and professional care givers. But these solutions are often purchased by administrators trying to solve a problem facing the organization. So we have to address the needs of both - administration and care givers. 

Some times in this process, the needs of care givers can take a back seat to the needs of the administrative, simply because those needs are well documented and often highly complex. 

But we have to remember that doctors and nurses are on the floor, they make the final call in care, and also have to decide when and where to use your product - or not at all. We have to remember that’s because it’s the doctor’s license and the nurse’s job on the line with every decision. 

Hospitals and administrators maintain tons of risk and responsibility as well. But often in the application of different care scenarios, that’s where problems with products and systems arise. Some times the problems are documented so the issue can be resolved. More often work arounds are creatively invented, because care goes on… 

So when designing products for doctors, nurses and health care providers I try to keep all client stake holders concerns top of mind. Because if we don’t get it right, it ultimately affects the health of the patient. 

Click the link below for a great article on good practices to keep in mind when designing products for the practitioners AND the administrators.

https://uxdesign.cc/5-principles-for-ehealth-design-3a9c662976a#.b2lvwq5xh

UK - UX Lesson Learned: “Brexit” Unistall and Restore? How does this work??

As UX Professionals and software developers, might we take a lesson or two from the Euroland Project?

(tongue-in-cheek account)

Yesterday Britain decided their home grown product, British Homeland v10 (or BH-X), was somehow preferred by it’s citizens to the newer Euroland solution. Though loved by younger users and some in business, the solution which was in perpetual beta, had a dizzying array of features older British citizens were unable to comprehend. Possibly this is what led to widespread user dissatisfaction. Unlike on the iPhone, where individual users can delete an application themselves, Euroland did not have an individual delete option. Eurland was considered an Embedded-System solution that could only be removed universally and democratically.

So what’s next? Could the Italians, the Scotts, the French, and other nations, still relying on the Euroland solution now seriously consider it’s erasure? The producers of Euroland have used FUD (Fear Uncertainty and Doubt) through various outlets over the years to prevent this very kind of sentiment against the product. Will threats of possible continental “Halt and Catch Fire” scenarios drive back the unsettled masses in these other countries? 

Some have said inserting Armageddon-like sequences into a system for people is not democratic. Only those who wrote the code know what will really happen. Others say, like the Libor and US Mortgage-Securitization systems, Britain will need to hire the original Euroland creators, and pay them massive bonuses to help uninstall it completely. Some ask can it truly be fully removed if done piece meal? In response, many say it may require a complete image-reinstall. Oh boy.

 
Update: 25 June 2016:  BH-X (British Homeland v10.0) Golden master reinstall images to be made available January 2018.

Welcome Onboard!

Onboarding needs to be a simple and welcoming experience. It’s different for B2B vs B2C, yet both need to accomplish a similar goal: get users onboard with as little friction as possible. Great article on the topic from InVision, check it out.

http://blog.invisionapp.com/world-class-ux/

Micro Animation in UX Design. 

Here is a great article on the subject. Check it out! 

One of my favorite quotes: “You must remove frustration before attempting delight”

https://goo.gl/iJNQ9Z

Adobe Product Prototyping Tool - Project Comet.

Being the Adobe fan that I am, even though I also use Axure and other product design prototyping tools, I am super excited to share the news of a new prototyping tool from Adobe called Comet.

Many of my friends who used to be Quark Express and Pagemaker users eventually migrated over to Adobe InDesign. Many a Freehand-user graduated to Illustrator. Cosa users migrated with Adobe on AfterEffects. In fact when Adobe took over AE they visited designers and animators where I worked and we gave them input that was adopted by the app. Have you ever imported layers from Photoshop files into AE? That came from us.

There are numerous essential tools that eventually become the domain of Adobe. That’s usually because we would like to design in Illustrator and Photoshop but the last step - to product prototyping - has been missing. Maybe not anymore. :) Let Adobe know what you need in the app.

Follow the link to learn more about Adobe Project Comet… http://goo.gl/j8b0QJ