Product Design and UX for Medical
We design healthcare UX for doctors and professional care givers. But these solutions are often purchased by administrators trying to solve a problem facing the organization. So we have to address the needs of both - administration and care givers.
Some times in this process, the needs of care givers can take a back seat to the needs of the administrative, simply because those needs are well documented and often highly complex.
But we have to remember that doctors and nurses are on the floor, they make the final call in care, and also have to decide when and where to use your product - or not at all. We have to remember that’s because it’s the doctor’s license and the nurse’s job on the line with every decision.
Hospitals and administrators maintain tons of risk and responsibility as well. But often in the application of different care scenarios, that’s where problems with products and systems arise. Some times the problems are documented so the issue can be resolved. More often work arounds are creatively invented, because care goes on…
So when designing products for doctors, nurses and health care providers I try to keep all client stake holders concerns top of mind. Because if we don’t get it right, it ultimately affects the health of the patient.
Click the link below for a great article on good practices to keep in mind when designing products for the practitioners AND the administrators.